Facilitating…the art of making a task easier.

Archive for the ‘Action Planning’ Category

Dealing With Difficult People – Why Do They Act Like That?

DifficultPeopleYou have seen them. They are the people that always have a different opinion. They know the ONLY way to do something. They don’t want to even consider another way. We have all worked with them. Everyone wants to know how do we deal with that type of person?

Before you can deal with that type of person, you need to look at why do they take that hard stance? What is it that makes them feel that they are right?
Generally, people take a difficult stance for one or more of the following reasons:

1. They experienced a similar situation before that was not successful and are convinced this will not be successful either so why are you wasting my time.
2. They don’t have enough “context” information to see the big picture. Their scope of knowledge is only a portion of the entire problem, situation or project.
3. They may have some personal issues that they are dealing with that prevent them from fully participating.
4. They are afraid that they will appear weak among their peers and reports. They have a need to always be right.
5. They are afraid of failure. If you don’t do it my way it won’t work and then I will be responsible anyway.

These are just a few of the real reasons that people behave in a difficult manner. I believe there are underlying issues for most people when they behave in this way. Your meetings need to be structured to mitigate these behaviors. You may not be able to prevent them all but you can certainly start to establish a process to reduce them. Here are just a few suggestions.

1. Be sure that the people you have in the meeting are there for a reason. Don’t invite everyone. Invite only those that need to participate. If you have a group of people that simply need to be “in the know” send them a memo. Otherwise, you will be wasting time.
2. Let the group share what they feel the desired outcome of the meeting should be. What would they consider “success” of the meeting. Each person may have a totally different idea of why they are even at the meeting.
3. When you see bad behavior do something. Move around the room, go stand by the person who is having the side conversation. They will stop.
4. Be sure you have enough small group discussions built into the meeting so that they have a chance to share information with their neighbors.
5. Have a defined, interesting and engaging agenda and discussion. If the participants at the meeting are able to check their email while in the meeting, you have room to improve your meeting and agenda planning. Participants should not be interested in checking their email ( unless they are on call or in need) and should be drawn to the meeting. They should know that they are a part of the meeting and their voices and input is important.

One of skills that is growing in demand is “facilitation” skills. To be adapt at designing and facilitating meetings takes training and research. ICA-USA and ICA-Associates, Canada have spent decades developing facilitation training based on successful implementation of those methods. Consider taking one of the two upcoming classes offered by ICA-USA and ICA-Canada. ICA-USA ToP TM Facilitation Methods will show you two methods (Focused Conversation and Consensus Workshop) and one process ( Action Planning). The ICA-Canada class will show you how to determine the “right” people to have in the room, develop agendas, room set up, flip chart tips , 72 activities to use in your meetings and how to deal with difficult people.

Here are the links to the 2 Florida classes. Each of them are a 2 day workshop.

* Top Facilitation Methods – ICA – USA, http://bit.ly/1Udds20
* Making Meetings Work – ICA – Associates http://bit.ly/2aCt5iL

What is ToP Facilitation?

Technology of Participation from Youth Empowerment Studios on Vimeo.

Sign up for the October 20-21st, 2015  ToP Facilitation Methods in Orlando, Fl.

Getting above your clouds.

OLYMPUS DIGITAL CAMERAIt is always bumpy until you get above the clouds…..How can you get above your clouds?

As I look out the window of the plane, I imagine the clouds are my “obstacles”. Getting above the clouds insures a smoother flight and a more pleasant journey to my destination.   But getting above the clouds means you, like a pilot,  have to plan the most direct path that makes the time most efficient, fewer bumps and air pockets. I liken this journey to my life in general.

As you do, I have too many things to do.   The next great idea is always being added to my list. Tasks that are fun always want to inch their way to the top of the list. Items that seem daunting find their way to the bottom, and yet, they may be the most important. It isn’t that I don’t know what my ultimate goal is, it is just that the “clouds” get in the way.

How is your life’s “to – do” list? Is it filled with the things you most desire yet are farthest from accomplishing? Does the daily life get in the way of living?

This daily challenge of getting done what is “next” keeps us from doing what should be “first”. We don’t even take time to identify what would be the smartest, most efficient item that leads us to our goal in life. We are just too busy.

If you examined your life goals and learned how to navigate around, through and over the clouds, how would your life be? Would it be more fulfilling? Would you feel like you were gaining ground towards your ultimate goal? Despite the daily grind you would feel that little bit of progress that keeps you gaining altitude?

Join me in a one hour free webinar to explore getting thru the clouds. We will do a brief overview of our flight plan, determine the best flight path to your ultimate goal and how to gain a little altitude daily and break thru the clouds. Bring your goal to this meeting and we will together develop a flight plan.

Sign up today for the one hour webinar,  and share this with your friends.

Can’t make the live webinar, no worries, email me  and we will let you know when the recorded version is ready.

#ToPMethods  #ICA   #Facilitation  #ActionPlanning

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