Facilitating…the art of making a task easier.

Archive for the ‘Facilitator Training’ Category

Dealing With Difficult People – Why Do They Act Like That?

DifficultPeopleYou have seen them. They are the people that always have a different opinion. They know the ONLY way to do something. They don’t want to even consider another way. We have all worked with them. Everyone wants to know how do we deal with that type of person?

Before you can deal with that type of person, you need to look at why do they take that hard stance? What is it that makes them feel that they are right?
Generally, people take a difficult stance for one or more of the following reasons:

1. They experienced a similar situation before that was not successful and are convinced this will not be successful either so why are you wasting my time.
2. They don’t have enough “context” information to see the big picture. Their scope of knowledge is only a portion of the entire problem, situation or project.
3. They may have some personal issues that they are dealing with that prevent them from fully participating.
4. They are afraid that they will appear weak among their peers and reports. They have a need to always be right.
5. They are afraid of failure. If you don’t do it my way it won’t work and then I will be responsible anyway.

These are just a few of the real reasons that people behave in a difficult manner. I believe there are underlying issues for most people when they behave in this way. Your meetings need to be structured to mitigate these behaviors. You may not be able to prevent them all but you can certainly start to establish a process to reduce them. Here are just a few suggestions.

1. Be sure that the people you have in the meeting are there for a reason. Don’t invite everyone. Invite only those that need to participate. If you have a group of people that simply need to be “in the know” send them a memo. Otherwise, you will be wasting time.
2. Let the group share what they feel the desired outcome of the meeting should be. What would they consider “success” of the meeting. Each person may have a totally different idea of why they are even at the meeting.
3. When you see bad behavior do something. Move around the room, go stand by the person who is having the side conversation. They will stop.
4. Be sure you have enough small group discussions built into the meeting so that they have a chance to share information with their neighbors.
5. Have a defined, interesting and engaging agenda and discussion. If the participants at the meeting are able to check their email while in the meeting, you have room to improve your meeting and agenda planning. Participants should not be interested in checking their email ( unless they are on call or in need) and should be drawn to the meeting. They should know that they are a part of the meeting and their voices and input is important.

One of skills that is growing in demand is “facilitation” skills. To be adapt at designing and facilitating meetings takes training and research. ICA-USA and ICA-Associates, Canada have spent decades developing facilitation training based on successful implementation of those methods. Consider taking one of the two upcoming classes offered by ICA-USA and ICA-Canada. ICA-USA ToP TM Facilitation Methods will show you two methods (Focused Conversation and Consensus Workshop) and one process ( Action Planning). The ICA-Canada class will show you how to determine the “right” people to have in the room, develop agendas, room set up, flip chart tips , 72 activities to use in your meetings and how to deal with difficult people.

Here are the links to the 2 Florida classes. Each of them are a 2 day workshop.

* Top Facilitation Methods – ICA – USA, http://bit.ly/1Udds20
* Making Meetings Work – ICA – Associates http://bit.ly/2aCt5iL

Overtalkers? Are you one?

overtalkerRecently I attended a meeting and a discussion began about communications and culture. It was suggested that we, in the US, talk to fill silence and that other cultures are more patient. This can lead to frustration in communications and the difficulty of getting all of the voices heard.

At the risk of over generalizing, these simple questions may enlighten you to consider the groups in which you are facilitating conversation. This is not meant to be judgmental, simply a study in culture that may help to create a better understanding and patience.

If you would like to receive a copy of the results, be sure and fill in your name and email address so that they can be sent to you.

SURVEY LINK

What is ToP Facilitation?

Technology of Participation from Youth Empowerment Studios on Vimeo.

Sign up for the October 20-21st, 2015  ToP Facilitation Methods in Orlando, Fl.

A Focused Conversation with myself.

cartoon-airplaneI despise flying, but in order to accomplish my goals and responsibilities, I have no choice. Sometimes I swear that this is the last time I am going to fly, but I guess it is like childbirth.   Afterwards you forget.

Now that I have discovered the ToP Methods and Focused Conversation, my flying is much more tolerable. I used to hear voices like, “why are you here, you know you don’t like flying, you should have went to work at Walmart like your mother told you, you will never get to your destination, you should have driven, and on and on and on.”

My new self talk goes more like this!

Yes, I am on a flight that is a little bumpy.   There are lots of other people on this flight.   We are all going to the same location separately together.

The last 10 times I flew it was bumpy too.   There are not too many flights that are not bumpy.

I get nervous when the flight is bumpy. I feel helpless because I don’t know how long the pilot has been flying or if he is sleeping up there. I think every flight should be smooth with no bumps.

Instead of getting nervous about something I have no control over, I will practice my meditation techniques and slow breathing. I will try and laugh about the fact that I know there is more likelihood that someone will die of a heart attack worrying about the plane than there is getting injured during the flight. I will remember that the air is not empty and it is full of pockets of different types of air. I will remember how much worse I hate riding in a car!

You have just experienced an ORID structured conversation with myself.   Self talk that is taking it from a potential hysterical down spiral to a facilitated reasonable conversation with a direction that I can work on.

To learn how to use these conversations at work, home or alone, sign up for a Technology of Participation Facilitation Methods. You can find the classes at the  TopTraining website.   in fact, if you want to combine a class with a trip to Orlando, there is class on October 9- 10th in Orlando.

See you at the airport!

Facilitator Podcasts

As a facilitator, I am always seeking out new tools and techniques. Today I listened to my first podcast of Meeting Tips Radio. The most recent broadcast is Sheila Cooke. Sheila is an awesome trainer and facilitator and I was fortunate enough to be a part of her virtual facilitation classes. It is difficult to find “audio” training and reference materials on facilitation, both in person and virtual. I highly recommend these facilitator podcasts. Listen on your own to Sheila’s tips.

USk Chicago Sketch Seminar 2014

See the world one drawing at a time

Agent of Change

Whatever you choose to do in this life, be an agent of change.

sharia unveiled

illuminating minds

Danny Gregory

Inspiration for creative folks like you.

Go Kaleo

Sanity in health and fitness.

Exhibitor Institute

A blog for Trade & Consumer Show Managers & Exhibitors

ImageThink

Facilitating...the art of making a task easier.

Methods – Project of How

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Lynne Cazaly Blog

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Facilitating Strategic Conversation

Facilitating...the art of making a task easier.